Member Service Associate (Bilingual English & Spanish)

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POST DATE 8/17/2016
END DATE 12/19/2016

City Staffing Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Provide technical consultation and ongoing training of company program & benefits to call center, current & prospective members, and partners. This individual will work each day to ensure members questions and concerns are answered in a timely manner while maintaining a high standard of professionalism.

Essential Functions:


Answer incoming calls and make outbound calls related to potential members that are interested in registering for the program

Handling outgoing scheduled calls to members who have registered for the program and are interested in receiving a welcome call to review benefits of the company program.

Communicate effectively with other team members to find the best resolution, if necessary, during the phone calls

Delight members by providing a memorable experience with each interaction, thus ensuring high retention within the company program

Support members who have questions about product andor program features

Enter appropriate data in various computer programs in an efficient and accurate manner

Ability to transcribe conversation while listening

Identify recurring issues and to management

Must be able to handle at least 50 incoming and, or outgoing calls per day

Knowledge & Skills:


1-3 years of Customer Service experience, preferably in the medical device, pharmaceutical, or healthcare IT field

Must have exceptional people skills and communication skills, both written and verbal

Knowledge of Microsoft Office applications

Experience with JIRA is a plus