Member Services Specialist - Opportunity For Advancement
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POST DATE 9/1/2016
END DATE 10/18/2016
JOB DESCRIPTIONThis Member Services Specialist Position Features:
? Opportunity For Advancement
? Fun Working Environment
? Great Benefits
? Great Pay to $35K
Terrific opportunity for a professional individual ready to move ahead in a great career. As a member services specialist for this growing, dynamic Insurance company, you will be responsible for supporting members, documenting in client system and working in a team environment. Experience customer service focused, dependable and excellent communication skills or similar a big plus. Top compensation and a rewarding work environment that offers opportunity for advancement, fun working environment and great benefits.
Member Services Specialist is expected to provide excellent customer service to all incoming callers and will answer inquiries related to; dental benefits, eligibility, provider information, claims, grievance and appeals, fulfillment requests and other miscellaneous inquiries. Must observe all local, state and federal guidelines and regulations. *Essential Duties and Responsibilities* The requirements listed below are representative of the knowledge, skill, and/or ability required. ? Demonstrates excellent verbal and written communication skills ? Must answer a minimum of 80 incoming calls per day ? Maintain a quality score of 95% or greater ? Review and respond to all e-mail communications no later than 24 hours ? Handle all needs and expectations of internal and external customers in a professional manner ? Conduct outbound campaigns when directed ? Comply with all corporate/department guidelines, policies and procedures ? Ensure compliance to all regulatory guidelines ? Able to navigate multiple systems to appropriately respond to inquiries ? Thoroughly document interactions and outcomes, for accurate tracking and analysis ? Promotes and supports a teamwork culture and environment ? Maintain a safe and productive working environment following established protocols This is an excellent opportunity with a growing company!
Apply for this great position as a member services specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Bilingual preferred (Read, Write, and Speak Spanish). Must type 45 wpm!