Metro Detroit West - Sales & Service Specialist - Mexicantown - Bilingual Spanish required - ReqCode 1200041651

OPPORTUNITY FOR ACHIEVEMENT™...


At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:

The Sales and Service Specialist works in the banking center (branch) and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following:

* Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service.
* Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.
* Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.
* Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
* May be required to work Saturdays and or extended hours as needed.
* Must be willing to work anywhere in Mexicantown area.

Required Skills:

* Minimum of six months cash handling experience and customer service experience
* Minimum of one year of successful sales experience in a goal and/or commission-based environment within the past three years
* Skilled in optimizing sales opportunities to existing and walk-in customers
* Ability to generate new business by outbound calling and by reaching out to the local community
* Excellent oral and written communication skills with exceptional influencing skills
* Ability to work effectively as a team member and with customers
* Strong analytical and problem solving skills. Ability to derive innovative solutions
* Demonstrate problem-solving, teamwork abilities and ability to be proactive
* Pass pre-employment assessment

Desired Skills/Assets:

* Minimum of six months of teller experience with a successful balancing track record
* Demonstrated leadership and assertiveness
* Bilingual (fluent verbal and written) skills - Spanish required
* Proficient with all Microsoft applications (Word, Outlook, Excel etc.)


In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.

Bank of America is an Equal Opportunity Employer M/F/D/V.