Mgr, Inside Sales

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POST DATE 8/26/2016
END DATE 10/14/2016

NetApp Research Triangle Park, NC

Research Triangle Park, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Summary
As a Mgr, Inside Sales in the NetApp s Sales function, you supervise the Inside Sales Representatives who sell to existing customers over the phone. As a Manager, you will need strong communication, interpersonal, and leadership skills, as well a sense of urgency to meet and exceed revenue goals for the assigned Region.
Essential Functions:
Provide direction and supervision to Inside Sales Representatives who focus on the following sales activities:
o First point of contact within the sales organization for existing customers when they call NetApp with product questions.
o Find opportunities to expand within existing accounts through proactive outbound calling.
o When speaking with customers, identify the need for, and provide a quote to the customer for:
Technology refresh
Product upgrades
Service Upgrades
Renewal Options
o Identify proper entitlements, uplifts and technical education needs.
o Work with field sales on complex orders.
Recommend departmental specific procedures. Implement and monitor those that are approved.
Create forecast and performance reports and various analyses.
Ensure department goals are met and approved budgets are attained.
Utilize previously acquired experience to become actively involved in sales calls to support the Inside Sales Representatives.
Provide leadership direction to the sales team including defining roles and responsibilities, scheduling staff, and determine resources required for support of sales process and resolution of issues.

Job Requirements

Strong oral and written communication skills.
Experience in developing programs and processes that directly create customer satisfaction and loyalty.
Ability to work collaboratively, and act in a lead role as a subject matter expert within a team environment to meet aggressive goals and pre-defined measurement criteria.
Familiarity with the basic concepts of hardware and software development.
Solid understanding of engineering/technical, financial, sales, and marketing processes and objectives, as related to product sales and support.
Creative approach to problem solving.

Responsibility and Interaction:

o This individual uses their background and knowledge to contribute to the development of company objectives and principles, and to achieve sales and services goals by exercising judgment within defined procedures and policies to determine actions.
o This individual monitors the activities of a section or department for a specific geographic region or area and recommends positive changes to policies.
o Participates in setting revenue targets and ensuring that targets are met.
o This individual receives assignments in the form of objectives with goals, and the process by which to meet goals.

o This level of manager successfully manages supervisor to individual contributor level professional employees. Management direction includes checking work against objectives set.
o This individual must work effectively with Staff to Director level employees, employees within and outside of their department and function, and with customers.
o Issues addressed are mainly within direct area of responsibility with limited cross-functional collaboration.
o Has the ability to gain cooperation of others through mentoring, coordinating and advising, and is beginning to provide leadership to staff. .
o Receives Senior Management review of objectives to determine success.

Education and Experience
This is a new job code and currently, no job description exists. Please work with compensation and your recruiter to determine a job description.

Posting Category

Full time / Part time

Posting Location
USA - North Carolina - Research Triangle Park

NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. NetApp? makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.