September 21, 2016

Mgr of Customer Tech Support - Machinery Manufacturer

Diedre Moire Corporation, Inc - Harrisburg, PA

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Job Description

Manufacturer of highly automated assembly line, packaging, and conveying robotics seeks technical guru to oversee customer support help-line service team.

Requires solid knowledge of automated electromechanical systems including programmable controllers.


*** Oversee interface with Customers and provide technical expertise to guide and aid operating and maintenance issue resolution.

*** Interpret maintenance manuals, schematics, mechanical drawings, programs, and other documentation.

*** Remotely instruct customers' employees and company's field technicians in troubleshooting and repairing equipment.

*** Train and develop help-line staff.


***10+ years experienceengineering, servicing, repairing or commissioning some form of industrial automation.

*** Ability to independently work from engineering drawings and maintenance manuals.

*** Great over-the-phone communication skills, patience and strong ability to tolerate low information people.

Company is committed to providing:

*** Competitive Total Rewards Package tailored to employees' needs.

*** Choice of company paid family coverage medical - hospital, doctor, prescription, dental and vision plans.

*** Multiple company matched retirement and savings plans.

*** Work-life balance program.

*** Generous holiday, vacation and personal time off program.

*** Incentive bonuses.

*** Professional growth and development plan including tuition reimbursement and company paid technology certification training.

For complete details contact James Franco at
(609) 584-9000 ext 283

Or submit resume online at:

Or email to:

Please reference #36927186 when responding.

Education Requirements: Bachelor Degree
Minimum Experience Requirements: 5-10 years
Job City Location: Harrisburg
Job State Location: PA
Job Country Location: USA
Salary Range: $90,000 to $120,000

WE ARE AN EQUAL OPPORTUNITY EMPLOYER and our employment decisions are made without regard to race, color, religion, age, sex, national origin, handicap, disability or marital status. We reasonably accommodate individuals with handicaps, disabilities and bona fide religious beliefs. Jobs Career Position Hiring.

DISCLAIMER: We will make every effort to consider applications for all available positions and shall use one or more of the contact methods and addresses indicated in resume or online application. Indicated location may be proximate or may be desirable point of embarkation for paid or unpaid relocation to another venue. Job descriptions may fit single or multiple presently available or anticipated positions and are NOT an offer of employment or contract implied or otherwise. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers. Linguistics used herein may use First Person Singular and First Person Plural grammatical person construction for and with the meaning of Third Person Singular and Third Person Plural references. We reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Response to a specific posting or advertisement may result in consideration for other opportunities and not necessarily the incentive or basis of the response. Nothing herein is or may be considered a promise, guarantee, offer, pledge, agreement, contract, or oath.

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