Mid-level Desktop Technician Contract Job in Macungie PA

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POST DATE 9/1/2016
END DATE 10/18/2016

Modis Macungie, PA

Company
Modis
Job Classification
Full Time
Company Ref #
23173169.21601014
AJE Ref #
576053304
Location
Macungie, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' We have an exciting opportunity for a Mid-level Desktop Technician Contract Job in Macungie PA. Our client is a leader in the world’s supply chain, providing the very foundation of trade across land for the United States and abroad. If you want to be a part of a humongous supply chain empire, this is the place to start. br   br This will be a 2nd shift position; work hours will be 3pm - 11:00/11:30pm. The plant operates from 6am - 11pm Monday through Friday plus occasional weekends.  You would be required to work the occasional weekend work. For the first few weeks this person will work 1st shift to cross train with the team. Primary responsibilities are Desk side support in a manufacturing environment. Networking skills are a plus. Even though it is a contract, our client has a history of constantly renewing contracts for up to 3+ years. br   br Main Responsibilities br • Planned and systematic actions to secure a reliable delivery of Group IT according to given business requirements (KPIs) (quality assurance) br • Continuous effort to maintain the integrity of the QRIT process and tools to support reliable delivery of Group IT (quality control) br • Continuous effort to improve the Group IT and the QRIT process and tools to improve the reliability in our deliveries (continuous improvement) br • Assist with efficient problem solving and root cause analysis within the team br • Plan, inform, co-ordinate, distribute, implement and monitor the team's activities on a daily and regular basis to create an efficient work distribution and continuous mindset approach within the team. br • Deliver and Support infrastructure solutions required by the business and according to ITS service and product standards br • Perform delivery and support work according to standard methods and processes br • Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases br • Use delegated authority from global operations teams to manage local infrastructure solutions br • Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations. br • Rotational on-call support and weekend shift coverage br • Participate in global projects that have impact on the local business, as needed br • Other duties as assigned by Onsite Manager br   br Other Requirements br • Working environment   br o This position is in a Production Assembly factory br o A work area with a personal computer (standard office ) and working space br • Physical demands br o Significant walking within the facility br o Moving of printers and computers br o Ability to work on, around, and under furniture within the office br If interested, apply today. We are actively monitoring all applications. Thank you for partnering with Modis! br   br /span br /span