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Monitoring Equipment Support Technician 9/9/2016

Cardionet Inc. Ewing, NJ

Company
Cardionet Inc.
Job Classification
Full Time
Company Ref #
2016-2063
AJE Ref #
576123065
Location
Ewing, NJ
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

OVERVIEW:

Provide support for patients wearing Event and ECAT/HT-Wireless monitors. Work closely with SMS 1 s, SMS 2 s, Wireless Activation Technicians and Patient Care Technicians to ensure that all patients utilizing the Event and ECAT/HT-Wireless monitors are able to transmit data to the Monitoring Center.

RESPONSIBILITIES:

* Navigate through Cardiostation.

* Obtain ECAT/HT-Wireless troubleshooting list on a daily basis. Call each patient on the troubleshooting list, assess the problem and take corrective measures.

* Determine the need for new equipment and send appropriately.

* Submit DMR (Dysfunctional Monitor Repot) when appropriate.

* Know the inner workings of the different communicators to preform higher level troubleshooting techniques.

* Document under the Notification tab in Cardiostation all communications/troubleshooting/corrective measures taken with the patient.

* Report non-compliant patients to sales customer service

* Report patients ending their study early to sales customer service.

* Perform/assist patients with ECAT/HT-Wireless monitoring hook-up.

* Perform other duties that may be assigned or assumed as time and/or circumstances necessitate.

QUALIFICATIONS:

* Ability to communicate clearly, appropriately, accurately and timely, both verbally and in writing.

* Ability to define problems, collect data, establish facts and draw valid conclusions.

* Possess mature, sound judgement as demonstrated by decision making & analytical abilities.

* Demonstrated passion for excellence with respect to treating and caring for customers.

* Highly developed sense of integrity and commitment to customer satisfaction.

* Must be able to work in a Team.

* Demonstrate proficiency with computer skills.

* Detail oriented with the ability to multi-task.

* High School Diploma

COMPANY:

Mednet BioTelemetry Healthcare