Mortgage Encompass Administrator

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POST DATE 8/26/2016
END DATE 12/19/2016

Huffman Associates Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
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Encompass Workflow Product Manager

Reports to the Head of Technology

Essential Duties and Responsibilities:

* Responsible for workflow from the start of the loan application to its purchase by an investor in Encompass
* Ownership of Encompass product as it relates to how a loan moves through the system and how users interact with the system
* Serve as liaison between workflow stakeholders and the technology teams
* Research and draft training material for proper system utilization
* Proactively identify and scope workflow enhancements within and custom to Encompass
* Identity underutilized or misconfigured features/functions within Encompass
* Collaborate with Process and Analytics teams to ensure workflows are reportable
* Manage the workflow enhancement lifecycle from inception to retrospective
* Ownership of workflows within the JIRA software platform


* Extreme attention to detail and quality
* Strong interpersonal communication skills
* Current working knowledge and experience in mortgage lending at enterprise scale utilizing the Ellie Mae Encompass platform
* Experience with JIRA or similar workflow and task tracking software
* Encompass Certified by Ellie Mae

Relocation provided.