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Multi - Site Logistics Service Center Manager

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POST DATE 8/20/2016
END DATE 12/19/2016

Batesville Casket Woonsocket, RI

Woonsocket, RI
AJE Ref #
Job Classification
Full Time
Job Type
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A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service and innovation. For more than 100 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.(R) With annual revenues of approximately $600 million, Batesville is the clear leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

* Individual worth and integrity
* Excellence in execution
* Spirit of continuous learning and improvement
* Courage
* Customer focus and partnership


Responsible for the day-to-day operations and continual improvement of the facilities including performance metrics, developing talent and sizing the organization appropriately to meet the market opportunity.


* Lead, direct, develop, and manage CSC associates within the region.
* Manage employees utilizing Human Resources processes, including performance reviews and performance expectations, IDP's, work responsibilities, top grading, etc. Follow all company policies/practices.
* Accountable for regional operational performance, policy deployment, root cause and countermeasure analysis.
* Responsible for implementation of a high standard of customer service in the areas of order taking and customer problem solving.
* Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the regional level.
* Develop strategies to improve operations and inventory efficiencies at the regional level.
* Responsible for adherence to governmental regulations and company policies and procedures.
* Responsible for the implementation of compensation, freedom to lead, and safety per the company's guiding principles.
* Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
* Responsible for the execution of product recalls and field quality repairs.
* Develop annual budget, operational and capital plans for the facility.
* Leverage regional resources to maximize profits.
* Ensure the appropriate interaction and coordination with sales, customers, and home office.
* Ensure that the CSCs maintain and project an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
* Responsible for the protection of company assets such as inventory, purchase cards, fuel cards, petty cash, etc.
* Participate in cross-functional projects to improve company performance.
* Responsible for the execution of product recalls and field quality repairs.
* Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
* Participate in cross-functional projects to improve company performance
* Work with Sales Managers to control the costs of special deliveries.
* Provide input regarding market needs as they relate to distribution and service.
* Work with Sales Managers and Sales Representatives to establish the mix of caskets to be inventoried.
* Other duties may be assigned.


Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Bachelor's degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of five years related experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.


* Microsoft Office - Immediate - Required
* Customer Service Orientation - Expert - Required
* Verbal and Written Communication - Expert - Required
* Professional appearance - Required
* Positive Attitude - Required
* Attention to safety - Expert - Required
* Attention to detail - Expert - Required
* Knowledge of DOT, FMCSA, and OSHA rules and regulations - Intermediate - Required

* Team Player - Required


Employee must be able to travel



* Onsite wellness center with FREE office visits, FREE physical therapy Batesville, IN; Batesville, MS)*
* Revolutionary Bod Pod Assessment & Weight Management Program
* Generous 401K Matching Program - 4% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*


WE DEVELOP FROM DAY #1: We promote an on-boarding experience focused on individual training through our _EXPERIENCE BATESVILLE_ program. Our focus on intentional talent development continues through our Batesville University offerings and education events. We encourage associates to create Individual Development Plans (IDPs) to help drive career focused discussions and advancement opportunities.

WE SUPPORT EACH OTHER: Our mission is _to help families honor the lives of those they love(R) _and to carry that mission through to our team, we host an annual Remembrance Day to help our associates honor the lives of those they love who have passed as well as honoring those who have and continue to serve our country on Memorial and Veteran's Day

WE HAVE FUN!: We work hard, but when it's time to play hard, our _Tree is Me _team focuses on planning and promoting team events such as: our annual Associate Christmas & Children's Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Super Bowl and many other fun activities.

WE GIVE BACK: In addition to planning associate events, our _Tree Is Me_ team partners with our local Relay for Life team to encourage associate participation in annual fundraising events to help raise funds and increase awareness for cancer.

_*These services are not available at all Batesville locations. _

_At Batesville, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans_