Multinational Service Center Operations Manager - ReqCode 4155

Key Objectives:

* Manage and support the three operation centers for the global travel program
* Provide operational support for the Regional teams and liaison with Regional Travel Mangers (RTM)
* Aggressively manage productivity improvement, goal is 20%
* Customer first, exceed expectation
* Continuous enhancements of people, processes and systems to ensure consistency of service, policy compliance and SLA performance
* Streamline communication to Global Management Team, Operations and Account Management
* Liaise with back office teams and date experts to ensure the consistent, timely and accurate flow of data

Essential Duties and Responsibilities Include

* Quarterly review and execution of resource management in all operation sites
* Ensure global processes are consistent and requirements met
* Plan, Implement and track project plans and ensure that timelines are established and achieved
* Coordinate implementation of new processes, policies and contracts throughout the regions
* Measure and monitor SLA performance
* Conduct audits to ensure compliance to processes and policies, redesign as necessary
* Contribute to the success of the client program by improving processes and productivity
* Liaise with the client to ensure the consistent, timely and accurate flow of data from relevant countries
* Review travel consultant training to ensure consistency and through understanding of all client requirements

Qualifications...
Essential:* Minimum of eight to nine (8-9) years corporate travel experience.* Prior managerial experience of six to seven (6-7) years* Prior budget and cost management experience* Knowledge of specified reservation system(s).* Thorough knowledge of travel agency operations * Ability to travel on a regular basis* Ability to work nights and weekends when needed

Preferred:* College degree preferred* Thorough knowledge of BCD Travel products and sevices preferred.* Knowledge of word processing, spreadsheets, presentation, and email software, Microsoft Office applications preferred

Physical and Mental Requirements...
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:* Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.* Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.* Requires ability to move about to access file cabinets, office equipment, etc.* Requires ability to operate a computer, telecommunication's devices and other office equipment for prolonged periods of time throughout the work day.* Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.* Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.* Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button