NGEN NAVY- IT Service Delivery Rep Senior
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Must Be US Citizen Job Description: Ten or more (10+) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies. Responsible for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management. This role will also ensure that Information Technology has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization. Education: High school Diploma or General Equivalency Diploma (GED) DOD Security Clearance: Secret SSBI DOD 8570 Certification: IAT-III CISA; CISSP (or Associate); GSE or SCNA
Tec-Masters, Inc. (TMI) has a robust benefits package for full time employees. TMI offers Healthcare, dental, vision, and basic life insurance to full time employees. We also offer long term and short term disability, supplemental life insurance, supplemental health care, and a Flexible Spending Account. We provide a 401(K) Plan and a Safe Harbor Match. Full time employees are provided 11 Paid Holidays, 120 hours to use for Vacation/Sick/Personnel Business, and tuition assistance of $3,500 per year.
TMI is a certified ISO-9001:2008, Capability Maturity Model Integration (CMMI) Level 3 appraised, and Six Sigma certified minority owned Small Disadvantaged Business (SDB). Founded in 1988, TMI has provided innovative, robust, and unsurpassed dedication to training, training development, analysis, experimentation, IT, engineering, logistics support, multimedia, and management services to our client base. TMI is headquartered in Huntsville, Alabama with major offices in Lawton, OK; Orlando, FL; Atlanta, GA; and Washington, DC.