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Need ASAP 8/16/2016

DM North Chicago, IL

Company
DM
Job Classification
Full Time
Company Ref #
28775765
AJE Ref #
575896568
Location
North Chicago, IL
Job Type
Regular

JOB DESCRIPTION

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Job Title : Customer Service II

Duration: 12 Months+

Location :100 Abbott Park Road

Lake County

Abbott Park

IL

USA

60064

Job Description

This position is NonExempt. Hours over 40 will be paid at Time and a Half. 3 - 5yearexperiencerequired. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word