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Network Administrator Desktop Support Specialist 9/6/2016

Ladders New York, NY

Company
Ladders
Job Classification
Full Time
Company Ref #
28503994
AJE Ref #
576104916
Location
New York, NY
Job Type
Regular

JOB DESCRIPTION

APPLY
LADDERS is a comprehensive careers resource connecting jobseekers, recruiters and employers. Our mission is to build the best data driven web and mobile products to help people Manage, Market and Move-up in their careers.

If you are an energetic technologist, who would like some practical experience, then this is the position for you! This unique, high-growth position is for the right candidate who has knowledge and passion for computers, A/V, helping people and mobile platforms; and wants an opportunity to explore all

As a Network Administrator Desktop Support Specialist, you will gain experience by providing customer support for various types of desktops, laptops, mobile devices, printers, and video equipment. You will be responsible for responding to internal end users queries by phone, email, IM or in person; providing support ranging from creating new accounts, answering questions about application usage or performance, to troubleshooting printer and network connectivity issues to managing the DHCP server.

RESPONSIBILITIES OF THE NETWORK ADMINISTRATOR DESKTOP SUPPORT SPECIALIST:

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Day to day support of Mac/Linux/unix, Windows, IP Telephones
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Installing, configuring and relocating computer hardware and software as required.
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Responds to telephone calls, email, IM and personnel requests for technical support, resolving daily tickets and prioritizing daily activities(HelpDesk).
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Documents, tracks and monitors the problem to ensure a timely resolution.
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Basic user training/education
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Ownership of client issues and escalating issues to next level or vendors as appropriate.
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Execute, and help maintain, documented processes to resolve common issues and maintain inventory information.
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Install hardware and software, maintain network operations, and ensure that inquiries and problems concerning networks, computers, peripherals, and services are expeditiously resolved
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Maintain a data repository of all network hardware and software.
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Identify, research, and resolve technical problems
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Document processes and manages equipment inventory

BASIC QUALIFICATIONS OF THE NETWORK ADMINISTRATOR DESKTOP SUPPORT SPECIALIST:

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Experience working with and troubleshooting Apple products, including: OSX, Macs, Linux, Unix and Microsoft products, including Windows OS, Outlook, Exchange, Active Directory, and Microsoft Office (for both Windows OS and Macs).
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Experience with Google Apps for Work
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Working knowledge of desktop, laptop, printers, and mobile hardware troubleshooting and configurations.
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Experience in desktop support and A/V equipment configuration and maintenance.
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Bachelor's degree or technical school education, or equivalent.
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Proficiency in the imaging and deployment of computers in a corporate environment.
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Ability to maintain effective working relationships with supervisor and coworkers
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Outstanding communication skills, enthusiasm, and ability to handle multiple tasks and prioritize support requirements.
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Ability to maintain effective working relationships with supervisor and coworkers

PREFERRED QUALIFICATIONS (ANY OF THE FOLLOWING IS CONSIDERED A PLUS):

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Proficient knowledge of: TCP/IP, 10/100 Base-T, hubs, switches and routers, Wi-Fi, etc
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Technical, Network, Audio Visual and/or Teleconferencing certifications.
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Knowledge of networking principles, practices and technologies (TCP/IP protocol suite)
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Experience with AWS/Devops (Docker, Jenkins, Ansible, Git, Grunt, Chef, Puppet, logstash etc)
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LAN/WAN troubleshooting and administration skills
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VPN and remote access experience
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Experience in IP Telephony
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Experience with Windows Servers as Domain Controllers