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POST DATE 8/16/2016
END DATE 12/19/2016
Blue Bell, PA
JOB DESCRIPTIONNETWORK TECHNICIAN/ENGINEER
Primary role of this position will be to handle all network related issues. Some examples include:
- Management of all switches, routers, circuits (including Cisco hardware)
- Administration of our firewalls
- Troubleshoot any network outages/interruptions - and provide thorough explanations as to what caused the issue, and what is being done to ensure it does not happen again.
- Candidate will be in direct communication with technicians to update our hardware configurations as needed.
- Implement new hardware as our program (and the number of agents on the floor) grows.
Their goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for their users. Users may be staff, clients, customers and suppliers. Networks can include:
Networkengineers may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.
Other job titles used to refer to this kind of work include:
* network/helpdesk support;
* support/security/systems engineer;
* IT/systems support engineer;
* network administrator;
* first/second-line support;
* VoIP/Cisco engineer.
Types of network
You could work with a variety of network types, such as:
* LANS - local area networks, linking a limited area such as a home, office or a small group of buildings;
* MANS - metropolitan area networks, linking a large area such as a campus or city;
* WANS - wide area networks, which link nationally or internationally;
* WLAN - wireless local area network;
* GANS - global area networks, combining all of the above with satellite mobile-communication technologies;
* SAN - storage/system/server/small area network;
* CAN - campus/controller/cluster area network;
* PAN - personal area network;
* DAN - desk area network;
* VOIP - voice over internet protocol network.
Duties will be influenced by the size and sector of the employing organisation. For example, in a large investment bank you may have specific responsibility for one area of the system. In a small company, the engineer may need to trouble-shoot for any IT-related problem that arises.
General tasks include:
* establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;
* the design and implementation of new solutions and improving resilience of the current environment;
* maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with networkarchitects on network optimisation;
* undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
* securing networksystems by establishing and enforcing policies, and defining and monitoring access;
* the support and administration of firewall environments in line with IT security policy;
* updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;
* reporting network operational status by gathering and prioritising information and managing projects;
* upgrading data network equipment to the latest stable firmware releases;
* the configuration of routing and switching equipment;
* the configuration of hosted IP voice services;
* the basic configuration of firewalls;
* remote support of on-site engineers and end users/customers during installation;
* remote troubleshooting and fault finding if issues occur upon initial installation;
* capacity management and audit of IP addressing and hosted devices within data centres;
* liaising with project management teams, third-line engineers and service desk engineers on a regular basis;
* speaking with customers via email and phone for initial requirement capture.
We currently utilize a Citrix connection to log into the network and have a dedicated MPLS line for all our voice traffic. Candidate will be responsible for maintaining these systems and reporting to both CoVo management and executives on any changes to our status or configuration. Candidate should have 3-5years of experience with Cisco hardware and have a strong networking background. Good troubleshooting and documentation skills are a must.