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POST DATE 8/23/2016
END DATE 12/19/2016
JOB DESCRIPTIONJOB TITLE: NETWORK ENGINEER - DIRECT HIRE / FULLTIME / PERM
JOB LOCATION: MEMPHIS, TN
JOB TYPE: FULL TIME / PERM / DIRECT HIRE + BENEFITS
KNOWLEDGE, SKILLS & EXPERIENCE :
* 6 + Years' experience: CCNA/ CCNP
* In-depth knowledge of each layer of the OSI model.
* Good working knowledge of WAN, MAN, and LAN both from a transport and protocol level.
* Service Provider issues
* Cisco ACE and F5 load balancer working knowledge / hands own experience
* Bandwidth answering support queries via phone, email and chat services.
* To maintain a high degree of customer service for all support queries and adhere to all service management principles.
* To take ownership of user problems and be proactive when dealing with network issues.
* Knowledge retention - actively participate in documentation of technical procedures.
* Follow defined staffing schedule.
* Ensure all the KPI's are met through following standard processes and procedures.
KEY BUSINESS CHALLENGES :
* Meet or exceed current client and team SLA
* Keep up-to-date on new technologies and end customer technologies
* Keep customer satisfaction high
* Reduce network downtime