Network Enginner 9/4/2016

Hcl global Systems San Jose, CA

Company
Hcl global Systems
Job Classification
Full Time
Company Ref #
27875285
AJE Ref #
576095391
Location
San Jose, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
CISCO - NETWORK ENGINEER

LOCATION: CISCO - NETWORK ENGINEER

LOCATION: SAN JOSE, CA

RATE: $25-30/HR

The CUCM III will have responsibility for designing, configuring and supporting the Cisco Enterprise infrastructure. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.
* Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
* Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
* Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
* Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
* Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
* Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
* Assess, design and document technical requirements supporting business/RFP needs
* Analyze existing voice and data networks and recommend solutions
* Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

Minimum Requirements: (such as years of experience, background, technologies used, education, etc.)
1. Experience with CUCM, CUC, UCCX, and UCCE
2. 5 years Voice Over Internet Protocol

Desired Skills: (soft skills that are relevant for the position, additional technologies that would be desirable but not mandatory for hire)
1. Customer Service role, interpersonal skills
2. Communication skills to hold liaison responsibilities between customer and IT group
3. CCNA a plus

Additional role, initiative and group information:
1. Be the liaison between the customer and IT, the managed services NOC, for escalation of issues to Tier 2 & 3 voice and network engineers.
2. Document incidents in the ticketing system, and create executive summary reports of major or chronic outages.
3. Interface with customer, including end users, and network and voice service providers to resolve issues.
4. Perform other duties as assigned by leadership

The CUCM III will have responsibility for designing, configuring and supporting the Cisco Enterprise infrastructure. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.
* Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
* Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
* Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
* Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
* Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
* Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
* Assess, design and document technical requirements supporting business/RFP needs
* Analyze existing voice and data networks and recommend solutions
* Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

Minimum Requirements: (such as years of experience, background, technologies used, education, etc.)
1. Experience with CUCM, CUC, UCCX, and UCCE
2. 5 years Voice Over Internet Protocol

Desired Skills: (soft skills that are relevant for the position, additional technologies that would be desirable but not mandatory for hire)
1. Customer Service role, interpersonal skills
2. Communication skills to hold liaison responsibilities between customer and IT group
3. CCNA a plus

Additional role, initiative and group information:
1. Be the liaison between the customer and IT, the managed services NOC, for escalation of issues to Tier 2 & 3 voice and network engineers.
2. Document incidents in the ticketing system, and create executive summary reports of major or chronic outages.
3. Interface with customer, including end users, and network and voice service providers to resolve issues.
4. Perform other duties as assigned by leadership

Best way to reach me at shilpa@hclglobal.com

Waiting for your reply.

Thank you.