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Network Operations Center Service Analyst - Student Co-op

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POST DATE 8/23/2016
END DATE 11/25/2016

Nokia Siemens Networks Plano, TX

Plano, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
The Team:
Plano RNOC team provides Tier 1 and Tier 2 monitoring and RTS support to a diverse set of Alcatel-Lucent clients of the North Americas Managed Services. Clients include major US Enterprise fiber backbone providers, multiple utility companies in the North American region, and clients with current and legacy ALU equipment who require RTS/OTS/RES support, and other clients who require a common triage point for their techs to obtain pass through support from multiple vendors.

The Position:
The student will handle trouble tickets in several different formats. They will be responsible for receiving and making calls in support of diverse clients. They will have extensive use of wiki and vendor resources in performing ticket triage and routing. Applicant must submit to NSA background checks as part of screening before full participation can be enabled. Criteria for application requires US citizenship or Permanent resident status.

The Nokia co-op program runs parallel to a students current class work allowing them to remain in school while gaining work experience.
Co-op\'s must be actively pursuing an undergraduate or graduate degree to be eligible for the program.

Qualifications Essential Skills:

* Sophmore level or above in an accredited college/technical school.
* Experience with Microsoft office tools.
* Good language skills, both written and oral.

Desired Skills:

* Technical curricula, IP and transport networks.
* Interest in Telecommunications environment.
* Previous call center experience.
* Previous employment involving participation as a team member.

Required Qualifications:

* Must be pursuing a Bachelors degree or higher in Computer Science, Computer Engineering, Electrical Engineering, or Business from an accredited college/university
* Must have at least a 3.0 GPA
* Able to work from the Plano, TX office

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Nokia invests in technologies important in a world where billions of devices are connected.

Through Networks, Nokia is the world's specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world's most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

Our vision is to expand the human possibilities of the connected world. Through our technology, we help create and enable new opportunities, new experiences and help people to thrive. We are excited to invite you to join us to shape the new revolution in connectivity.

Company Size:
10,000+ Employees
Social Media:
6000 Connection Drive
Irving, TX 75039

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