New Accounts Associate - ReqCode NBG-453

A 'HIGH YIELD' FINANCIAL INSTITUTION
As the largest bank headquartered in Jacksonville, Florida, EverBank epitomizes success in the financial industry! With more than $8 billion in assets and the support of 1,800 employees, the EverBank Family of Companies builds upon a long-standing commitment to deliver innovative banking, lending, and investment products and services of exceptional value.

Job Description

EverBank is seeking individuals who are interested in exploring excellent career opportunities with a solvent and growing financial services company.

If you are seeking a competitive salary, incentive plan, 401K with a generous match, profit sharing, comprehensive benefits and promotional opportunities, then a career opportunity at EverBank awaits you!!!

Primary Characteristics
Establishes new depostit and credit card accounts by reviewing new account applications; maintains customer records.

Essential Functions
1. HANDLES NEW ACCOUNT PROCESS
* Opening new deposit accounts, both domestic and World Markets; submits new credit card applications for processing; WEB enables accounts, orders checks & debit cards

2. COMMUNICATES WITH CUSTOMERS
* Courteous and responsive to all customers needs. Works with customers on phone, via e-mail or mail to obtain all information required in the new account process. Send adverse action letters when necessary

3. MAINTAINS CUSTOMER RECORDS
* Verifying customer information, researching account issues, extracting customer information from applications and entering data into various computer systems, updating account information

4. RESOLVES NEW ACCOUNT WEB AND CREDIT CARD REWARD PROBLEMS IN A TIMELY MANNER
* Listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the solution; following up with the customer if needed

5. MAINTAINS BANK OPERATIONS
* Following established policies and procedures; reporting needed changes; complies with Federal, State, and Local Banking regulations

6. MAINTAINS CUSTOMER CONFIDENCE AND PROTECTS BANK OPERATIONS
* Adhering to all the rules and regulations of the Privacy Protection Act

7. CONTRIBUTES TO TEAM EFFORT
* Completing all duties as assigned

Minimum Qualifications (Knowledge, Skills and Abilities)
Basic math, clerical and typing skills. Full knowledge in the use of a personal computer.

Training and Experience
One year or more of clerical experience or a minimum of 6 months working in a banking/financial environment.
Pre-Employment Screening Includes
* Credit Check
* Criminal Background Check
* Drug Screen – after offer of employment is extended and before start date
* Past Employment Verification
* Social Security Verification

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button