Night Audit

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POST DATE 9/9/2016
END DATE 10/9/2016

Residence Inn Ann Arbor Downtown Ann Arbor, MI

Company
Residence Inn Ann Arbor Downtown
Job Classification
Full Time
Company Ref #
hc.9607DADC057C82FF
AJE Ref #
576127994
Location
Ann Arbor, MI
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Corporate Overview: Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest spanning our business in major cities across 10 states. Our Company is dedicated to putting people first. FHGs strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence. Position Summary: Seeking a positive, service-oriented, energetic and self-motivated Night Auditor to join our team. The Night Auditor will work closely with the Front Office and Housekeeping teams. This position works the overnight shift. Responsibilities include but are not limited to: * Greets, registers, and assigns rooms to guests. * Handles confidential information, including guest records, with a high degree of integrity. * Promptly and effectively deals with guest requests and complaints. * Answers and routes calls as appropriate; takes guest messages with accuracy. * Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. * Answers inquires pertaining to hotel services; registration of guests; and travel directions. * Drop off folios to each occupied guest room.