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Night Audit

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POST DATE 9/15/2016
END DATE 11/4/2016

Courtyard Downtown Indianapolis Indianapolis, IN

Company
Courtyard Downtown Indianapolis
Job Classification
Full Time
Company Ref #
hc.267668
AJE Ref #
576186280
Location
Indianapolis, IN
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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We are currently looking for candidates who are interested in working night audit. They must have open availability with a willingness to work weekends and holidays.Night Audit hours include: 11 pm - 7 am. Responsibilities include: Checking guests in/out, making reservations, canceling reservations, responding to any guest requests/inquiries, and more. Night Auditors close out the business day by running reports, creating audit packs for management approval, setting up the breakfast area, and ensuring the hotel is successful during evening hours. Above all they must be friendly and courteous to our guests at any time of day . Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan. Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily Housekeeping reports, and segmenting room and house reports to proper markets. Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to all pages/radio calls immediately. Open and close shift correctly. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Make cash drops in accordance with proper cash handling procedures. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures. Verify and safeguard the Night Audit bank. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Post room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Input gross revenue report figures and complete the gross revenue reports in a timely manner Handle guest mail, messages, faxes and safe deposit boxes following established SOPs. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts, frequent guest program benefits and hotel surroundings (i.e. mall,restaurants). Refer guests to hotel outlets to maximize hotel revenue. Retrieve guest packages and deliver them. Communicate with incoming staff and management by recording information on pre-shift board/pass-on log. Inform management of any guest or system-related problems. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Verify that front lobby and all external doors are securely locked at the designated times. Report unsafe conditions and suspicious activity to Security/Management. Print the guest folios for express checkout and ensure that they are being placed under the guests door at the appropriate time.. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Complete daily/weekly cleaning schedule. Offer and properly handle all wake-up call requests and "do not disturb" requests. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager Reconcile daily gift shop revenue (if applicable) and print applicable reports. Restock gift shop as necessary (if applicable). Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system Able to operate hotel van if applicable and approved to do so. Protect the hotels assets. Forward Lost & Found inquiries to Housekeeping Department. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/Maintenance Department of maintenance issues and complete work orders as needed Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location a nd use of fire extinguishers. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; stoop, kneel, crouch or crawl; talk and hear. Must pass certification quiz/test for position. If applicable must hold valid drivers license and maintain an acceptable driving record. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training. Know how to troubleshoot simple maintenance issues. Assist with F&B functions. This includes replenishing 24 hour coffee station and assist with breakfast setup. Promote teamwork and associate morale. Follow proper key control procedures. Perform other duties as assigned.