Night Audit Supervisor
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POST DATE 8/27/2016
END DATE 11/17/2016
Great Wolf Resorts
Colorado Springs, CO
Willingness to accept the most effective role.
Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
Welcomes guest by greeting, answering questions, responding to requests.
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
Establishes credit by verifying credit cards or obtaining cash.
Directs guest to room by showing location on resort map.
Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering any inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges, computing bill, obtaining payment.
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
Secures guest's valuables by processing lost and found to the housekeeping department.
Contributes to team effort by accomplishing projects/tasks as needed.
Completes a nightly bucket check, correcting any changed in-house reservations by using the registration cards for reference.
Completes nightly task list to prepare team for upcoming day.
Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
High School Diploma or equivalent experience.
Ability to lift 30lbs.
Ability to stand/sit for long periods of time.
Ability to bend, stretch and twist.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled