Nurse Manager - Dialysis-Chronic Care (ADMIN NURSE 4)
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POST DATE 9/2/2016
END DATE 10/25/2016
University of California - San Francisco Medical Centers
San Francisco, CA
JOB DESCRIPTIONJob Title
Nurse Manager - Dialysis-Chronic Care (ADMIN NURSE 4)
40 ; 100%
This classification is not represented by a union
Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
The Dialysis Center at Mount Zion provides patients with dialysis, a life-saving treatment, for patients with chronic kidney failure. The Dialysis Center is a hospital-based unit that has 14 dialysis stations. The unit provides hemodialysis and continuous ambulatory peritoneal dialysis (CAPD) treatments to a diverse group of adult patients who have chronic (long-term) kidney failure.
Dialysis performs the work of the kidneys by cleansing the blood and removing wastes and excess water. The two types of dialysis are hemodialysis and peritoneal dialysis. In hemodialysis, the patient's blood is passed through an artificial kidney machine this procedure is performed in a hospital or similar facility. In peritoneal dialysis, the blood is filtered within the patient's abdomen and the dialysis fluid there is exchanged through a catheter. CAPD is a type of peritoneal dialysis that patients can perform at home.
Dialysis care at Mount Zion is provided by a team of professionals including nephrologists (physicians specializing in kidney diseases), registered nurses, certified hemodialysis technicians, registered dieticians and a clinical social worker. The unit's goal is to maintain and improve the overall health and quality of life for patients with End Stage Renal Disease (ESRD). We continuously monitor patient satisfaction and clinical indicators in order to measure and improve the quality of patient care and to maintain our high standards of operation.
Plans, develops and directs patient care programs, and related capital projects, in collaboration with appropriate faculty at both the Parnassus and Mount Zion sites; directs and administers specific Medical Center activities associated with these clinical services; provides strategic and operational planning and management including implementation of appropriate operating systems and procedures as well as on-going evaluation of all programs and activities. Supports UCSF s overall mission to provide high quality patient care, teaching and research.
In collaboration with the departments of nursing, ambulatory services, clinical resource management and appropriate clinical chairs and medical staff, develops, implements and monitors both pediatric and adult dialysis and apheresis patients in adherence to industry standards for CMS ESRD Conditions for Coverage, California Children s Services (CCS), the National Association of Children s Hospitals and Related Institutions (NACHRI), TJC, Title 22 and other accrediting or regulatory bodies. Supports UCSF s overall mission to provide high quality patient care, teaching and research.
Under the general direction of the Ambulatory Director, supervises pediatric and adult dialysis and apheresis care, and works closely with appropriate Department Chairs, School of Medicine managers and medical staff for the services assigned. Other key contacts include Clinical Resource Management, Human Resources, Labor Relations, Ambulatory Services, Facilities, Materials Management, Finance as well as components of the clinical enterprise including Information Systems, Planning and Marketing and the Medical Group.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Living Pride Standards
* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
* Picks up and disposes of any litter found throughout entire facility.
* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
* Protects the physical environment and equipment from damage and theft.
* 2 years experience in outpatient dialysis unit administration
* Registered Nurse as defined by the California Board of Registered Nursing
* Graduation from an accredited nursing program and a Baccalaureate Degree or a Masters Degree in Nursing
* Active Registered Nurse licensure in the State of California
* Active American Heart Association CPR certification
* Proven leadership experience in a clinical practice
* Extensive knowledge of dialysis operations in a multi unit-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team
* Demonstrated effectiveness as a nursing advocate
* Exceptional interpersonal and communication skills
* Familiarity with MS Word, Excel and Outlook