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OH/Consumer Services Specialist

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POST DATE 9/12/2016
END DATE 10/24/2016

Blue Ash, OH Mason, OH

Location
Mason, OH
AJE Ref #
576147718
Job Classification
Full Time
Job Type
Regular
Company Ref #
23176687.5841477
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED
Required Licenses/Certifications
df-aj
Min Salary
13
Max Salary
13
Salary Unit
per hour

JOB DESCRIPTION

The Customer Care Specialist provides telephone and email support of retail customers. They will be responsible for the following activities:
• Communicating effectively and professionally with customer via phone, email and potentially live chat.
• Investigating and answering customer inquiries regarding orders, returns, policy and procedures, products and overall customer service.
• Placing outbound telephone calls or composing emails to follow-up with customers who have issues or concerns.
• They will schedule eye exams for patients of doctors.
• They will place contact lens orders for customers.
• Associate must exhibit excellent customer care, attendance, phone, communication and writing skills.
• Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications.

Job Experience:

• Pay rate to temp: $13.62
• Training Hours: Monday through Friday, 8:30 - 5:00 pm (two weeks of training)
• Requires 24/7 availability
• Previous experience with consultative sales in an optical store setting is highly preferred
• Must have demonstrated outstanding customer service skills through high quality scores
• Must have demonstrated outstanding sales skills
• Previous online chat experience is highly preferred
• Must be willing to work from corporate office
• Must have exceptional communication skills (oral, written, listening)
• Must be able to adapt to evolving policies, procedures, and systems
• Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks