Occupational Health Coordinator 8/18/2016
Overland Park, KS
JOB DESCRIPTIONAPPLY Alere eScreen, located in Overland Park, KS, was designed to be the ultimate management solution for nationwide employee screening programs. We provide automated hiring program solutions for some of the nations largest employment programs. Today with more than 4,000 occupational health providers and as the only truly integrated, electronic drug testing solution in the industry, the capabilities are virtually limitless in our ability to simplify local and nationwide testing.
At Alere eScreen we are driven by the vision, passion and dedication of our employees. We are committed to developing and delivering innovative products and services which automate and streamline the employee screening process by combining cutting-edge technology with superior customer service. We are looking for qualified professionals who are interested in joining an innovative team. We look for individuals with the expertise, passion, and drive to contribute to a team that is committed to providing superior customer service.
Alere eScreen offers a wide range of employment opportunities. We offer great benefits and a variety of employee programs. We promote a fun, open and engaging work environment and we encourage our employees to grow and develop for future internal opportunities.
If you are seeking a fun and innovative place to work, we invite you to apply at Alere eScreen!
Occupational Health Coordinators are responsible for coordination/completion of appointment requests and associated communication with clients/clinics. Responsibilities also include following up on the events from reports and/or email inquiries. Occ Health Coordinators work with our clinics to schedule and complete events. Coordinators also communicate directly with the client if there is an inquiry or escalation to address. Client interaction takes place through Inbound and Outbound phone inquiry and email.
The position requires strong oral and written communication, and key problem solving skills. Appropriate documentation of client and agent activity is critical.
Full Time schedule will vary 7am to 7pm Monday to Friday.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responds to inquiries related to testing transactions via phone and email.
Tracking and follow up on received source documents and amount of time documents are in process.
Identifies and interprets appropriate steps to resolve the need of the customer.
Coordinates send and receipt of source documents, resolves questions, inconsistencies, or missing information on documents.
Enters data into computer following each action taken, and enters necessary codes to represent the action. Makes necessary corrections to information entered to ensure problem resolution.
Requests documentation from vendors, clinics, or clients as required to complete the testing process.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma, or one to three years client services experience required, or equivalent combination of education and experience. General knowledge of Occupational Health Services is required.