Office Service Associate - Law Firm
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POST DATE 9/10/2016
END DATE 2/23/2017
JOB DESCRIPTIONDTI is seeking candidates for the position of Office Service Associate - Law Firm.
Responsibilities and Essential Functions:Ability to step into multiple positions and perform duties as prescribed by the Site ManagerTravel to and become cross-trained within local DTI site locationsShow measured completion of LitWorks classesBe flexible to daily changing roles, responsibilities, and work locationsMonitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistanceEnsure the delivery of faxes/parcels in a timely matter in accordance to DTIs standardsExhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.Accurately produce copy and print projects in accordance to verbal and written instructionsEnsure copy projects have been properly produced and Quality Checked (QCd) to DTIs standardHave direct involvement in direct client communicationsAnswering telephone inquiries and delivering any/all DTI service responsibilitiesImmediate attention given to clients entering Copy/Mail Center in accordance with DTIs standardsAdhere to the Standards of ExcellenceComply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the copy center and never to be talked about to anyoneMay be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings and/or holidaysDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the various DTI clients
Required Characteristics and Credentials:High School Diploma or equivalentMinimum of 1 year experience in a copy/mail service center environment or other service industryPrevious experience in a client service oriented fieldKnowledge of copy machines and utilization of typical office services equipment and technologyAbility to travel to FM client sitesFlexibility in schedule to accommodate operational needsBe personable, articulate, knowledgeable and professional in presenting oneself in a professional settingAbility to learn skills quicklyFlexibility in dealing with simultaneous projectsAttention to detailAbility to function with a high level of patience, tact and diplomacy in handling any complaints/situationsAbility to lift or move 40 lbs. or greaterFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbsAbility to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etcReading, writing, and arithmetic skills requiredVisual acuityAble to convey information and ideas through speech in ways that others will understandAble to listen to and understand information and ideas presented through spoken words and sentencesAble to speak clearly so listeners understand, identify and understand the speech of another personExcellent organizational skillsStrong initiative required; ability to work independently with minimal direct supervision