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Office Services Associate - Law Firm
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Responsibilities and Essential Functions:Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophyMaintain a positive team-player mentalityAccurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etcDeliver on service commitments in a timely and accurate mannerInvest proper effort and QC approach to deliver highest quality work and serviceComply with DTIs standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookPerform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requestsFollow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shiftAnswering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requestsDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firmSpecific duties as assignedEnsure all projects have been properly produced and Quality Checked (QCd) to DTIs standardEnsure clients request and the delivery of faxes/parcels in a timely matter in accordance to DTIs standardsSort, distribute and meter US mail with knowledge of current postal rates Maintain and properly utilize reprographic equipment (copiers, printers, scanners, punchers, binding units, etc.)Support Records Departmental duties, including the managing of case rooms, storage rooms and both on and off-site materials. Floor Coordination:Provide excellent client service as the first line of contact with the clientResponsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that areaResponsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy CenterMail/Distribution Services:Sort, distribute and meter US mail with knowledge of current postal ratesEnsure all projects have been properly produced and Quality Checked (QCd) to DTIs standardEnsure clients request and the delivery of faxes/parcels in a timely matter accordance to DTIs standnards
Required Characteristics and Credentials:High School Diploma or equivalentMinimum of 1-year professional level work experiencePrevious experience in a client service oriented field preferredWillingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional settingAbility to learn skills quicklyFlexibility in dealing with simultaneous projectsAttention to detailAbility to function with a high level of patience, tact and diplomacy in handling any "complaint" situationsAbility to lift or move 50 lbs. or greaterFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbsAbility to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etcReading, writing, and arithmetic skills requiredVisual acuityAble to convey information and ideas through speech in ways that others will understandAble to listen to and understand information and ideas presented through spoken words and sentencesAble to speak clearly so listeners understand, identify and understand the speech of another personExcellent organizational skillsStrong initiative required; ability to work independently with minimal direct supervision