On-Site AV Technician II OLT2HOU-6

Whitlock is a global leader in AV integration, videoconferencing solutions and managed services. We help clients maximize, standardize and protect the value of their audiovisual technology investments. Whitlock has 25 locations across the U.S. and is a founder and partner in the Global Presence Alliance, which provides systems integration, standards, quality control and support for audiovisual services worldwide.

An exciting opportunity exists for the right individual to join our Managed Services Department. This position, On-Site AV Technician II, requires analytical skills, trouble shooting skills, and strong interpersonal skills. The On-Site AV Technician II has the responsibility for the day to day AV operations for a major enterprise customer for Whitlock. Operations include: operating AV, equipment, video conference and meeting support, event execution and support, and system maintenance. The On-Site AV Technician II provides client support for event attendees and building staff. This position will also be responsible for properly troubleshooting, escalating problems, and making recommendations for repairs and upgrades. Daily task reporting, scheduling, and staff reports are included duties.

The successful candidate must maintain a clean background record and have the ability to work a flexible schedule which may include after hours and weekend support. Some travel may also be involved.

Required Skills

- Experience with a global financial or investment firm is preferred.
- Experience as operating technician, as well as planning and execution of live audiovisual special events
- Preferably college graduate or similar technical trade school
- Strong communication and customer service skills and willing to lead other technicians
- Solid technical background that includes, but not limited to, projection systems, control systems, and video conferencing
- Experience with operation and troubleshooting of Tandberg conferencing systems or similar
- Working knowledge and experience with Tandberg TMS and Codian MCU
- Experience in bridging and planning global meetings
- Understanding or willingness to learn wiring diagrams
- Self-motivated and strong coordinating skills
- Strong communication skills and the ability to work well in a team environment
- Strong computer skills, including MS Office Suite
- Strong Troubleshooting and Problem–solving skills
- Basic knowledge of AV integration and installation
- Present a professional demeanor, and provide excellent customer service

Experience Required

- Minimum of 4 years experience in audiovisual or related field
- Minimum of 2 years in a Conference Center or Hotel environment
- Exposure as operating technician for live audiovisual special events
- Preferably college graduate or similar technical trade school

We offer comprehensive benefit packages, competitive salaries, an employee-friendly atmosphere, and career advancement opportunities in an established and growing company.

EOE, EEO. Drug Free Workplace