On-Site AV Technician III OLT3HOU-1

Whitlock is a global leader in AV integration, videoconferencing solutions and managed services. We help clients maximize, standardize and protect the value of their audiovisual technology investments. Whitlock has 25 locations across the U.S. and is a founder and partner in the Global Presence Alliance, which provides systems integration, standards, quality control and support for audiovisual services worldwide.

An exciting opportunity exists for a qualified candidate to join our Managed Services Department. This position, On-Site AV Technician III, is intended to support and backfill other on-site technicians in the area. The position requires analytical skills, trouble shooting skills, and strong interpersonal skills. The On-Site AV Technician III has the responsibility for supporting the day to day AV operations for major clients for Whitlock. Operations include: operating AV, projection and lighting equipment, data and networking, power distribution, and telephony. The On-Site AV Technician III provides client support for event attendees and building staff. This position will also be responsible for properly troubleshooting, escalating problems, and making recommendations for repairs and upgrades as well as leading a team of technicians. Daily billing, scheduling, and staff reports are included duties.

The successful candidate must maintain a clean background record and have the ability to work a flexible schedule which may include after hours and weekend support. Some travel will be involved.

Required Skills

- Exposure as operating technician for live audiovisual special events
- Strong communication and customer service skills and willing to lead other technicians
- Solid technical background that includes, but not limited to, projection systems, control systems, and video conferencing.
- Understanding or willingness to learn wiring diagrams
- Self-motivated and strong coordinating skills
- Strong computer skills, including MS Office Suite, Live Meeting and scheduling software
- Strong Troubleshooting and Problem–solving skills
- Exposure as operating technician for live audiovisual special events
- Basic knowledge of AV integration and installation
- Present a professional demeanor, and provide excellent customer service

Experience Required

- Minimum of 4 years experience in audiovisual or related field
- Minimum of 2 years in a Conference Center or Hotel environment
- Preferably college graduate or similar technical trade school

We offer comprehensive benefit packages, competitive salaries, an employee-friendly atmosphere, and career advancement opportunities in an established and growing company.

EOE, EEO. Drug Free Workplace