On-Site Endoscopic Specialist - Washington, DC
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POST DATE 9/8/2016
END DATE 12/23/2016
JOB DESCRIPTIONKARL STORZ Endoscopy-America, Inc., is an affiliate of KARL STORZ GmbH & Co. KG, an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KARL STORZ GmbH & Co. KG is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.
Headquartered in El Segundo, California, KARL STORZ Endoscopy-America is responsible for all U.S. distribution of endoscopes, instruments, imaging systems, electromechanical devices and OR1 integration technologies.
KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Department s Group at a client site based in Washington, DC.
Reporting to the Region Manager, Field Service - Mid Atlantic, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.
Key responsibilities will include, but may not be limited to:
Face-to-face customer support, including OR, SPD and Biomed
Daily maintenance and management of KARL STORZ products
Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality
Training and education for the OR and supporting departments
Designing process improvements to improve efficiencies and reduce repair costs.
Tasks will vary depending on the agreement with the account and will generally include:
Video tower / system set-up and support,
Inspection, repair, troubleshooting and replacement of KARL STORZ devices
Monitoring, reporting and facilitating repair/ exchange transactions.
Transporting, cleaning/sterilization and packaging of instruments after use.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
A minimum education level of a high-school diploma with related experience
2-4 years of experience in medical repair, sales, or services management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as role will need to work with spreadsheets and reporting
Preferred, but not required
Higher degree preferred
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.