On-Site Endoscopic Specialist - Washington, DC 9/8/2016

Karl Storz Washington, DC

Company
Karl Storz
Job Classification
Full Time
Company Ref #
8111
AJE Ref #
576116321
Location
Washington, DC
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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KARL STORZ Endoscopy-America, Inc., is an affiliate of KARL STORZ GmbH & Co. KG, an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KARL STORZ GmbH & Co. KG is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.

Headquartered in El Segundo, California, KARL STORZ Endoscopy-America is responsible for all U.S. distribution of endoscopes, instruments, imaging systems, electromechanical devices and OR1 integration technologies.

ROLE OVERVIEW

KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Department s Group at a client site based in Washington, DC.

Reporting to the Region Manager, Field Service - Mid Atlantic, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.

KEY RESPONSIBILITIES

Key responsibilities will include, but may not be limited to:

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Face-to-face customer support, including OR, SPD and Biomed
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Daily maintenance and management of KARL STORZ products
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Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality
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Training and education for the OR and supporting departments
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Designing process improvements to improve efficiencies and reduce repair costs.
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Tasks will vary depending on the agreement with the account and will generally include:

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Video tower / system set-up and support,
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Inspection, repair, troubleshooting and replacement of KARL STORZ devices
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Monitoring, reporting and facilitating repair/ exchange transactions.
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Transporting, cleaning/sterilization and packaging of instruments after use.

REQUIREMENTS

Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

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A minimum education level of a high-school diploma with related experience
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2-4 years of experience in medical repair, sales, or services management
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Possess exceptional organizational skills and the ability to multi-task
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MS Office - proficient user as role will need to work with spreadsheets and reporting
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CRCST


Preferred, but not required

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Higher degree preferred

KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.