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Online Payroll Technical Support Representative

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POST DATE 9/14/2016
END DATE 10/11/2016

Superior Group Phoenix, AZ

Phoenix, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
High School Diploma or GED


Superior Group is looking for Online Payroll Technical Support Representative for our Client located in North Phoenix, AZ. (near I-17 and Bell Road).
This is a long term contract position paying $12.00/hr.

Provides product and technical support to users of clients Online Services Core Advanced Online Payroll and Online reports.
Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the clients Online services Core Advanced Online Payroll and Online Reports.
Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
Establishes and maintains a positive working relationship with client’s branch employees and accountants to promote Clients quality service image.
Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
Maintains knowledge of all features of Online Services applications.
Provides full technical phone support to all Single Sign-on products to ensure quality service is provided.
These include clients Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients.

Required Skills / Qualifications:

Minimum of 2 years in call center client service or technical support environment.
AAS degree in IT Business

Preferred Skills / Qualifications:

AAS or BA/BS degree in IT Business

Go Beyond.
EEO Employer – Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.