Operation Manager

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POST DATE 9/15/2016
END DATE 10/15/2016

The Generation Companies Raleigh, NC

Company
The Generation Companies
Job Classification
Full Time
Company Ref #
hc.269017
AJE Ref #
576185916
Location
Raleigh, NC
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A self-motivated Operation Manager is needed for a beautiful 122 room Candlewood Suites in Raleigh, NC.. The right individual will have a commitment to total guest satisfaction and the ability to lead a winning team. The ideal candidate will also have a desire to succeed in all aspects of operating the hotel. The preferred candidate should have experience and references that indicate their ability to function in an excellence-based and award-winning company culture. *Responsible for all hotel operations on a daily basis, overseeing Housekeeping, Maintenance, and Front Office, staff of 12.. *Manages all direct bill accounts, vendor billing, and payroll. *Manages daily rate/inventory control, occupancy levels, and all revenues. *Ensures 100' compliance with training and cleaning programs via Candlewood's Perpetual Green Plan and Preventative Maintenance Program. *Assists with direct involvement in sales activities and sales efforts. *Works in all departments when necessary. *Hiring and training of new staff members. *Mentor and coach employees on an on-going basis. Counsel and document, as necessary. *Covers a standard front desk shift with daily responsibilities. *Ability to handle guest complaints with poise and dignity, to ensure guest satisfaction and customer retention. *Assures inspection of rooms daily to ensure cleanliness, placement standards, and proper preventative maintenance when necessary.