Operational Support Unit - Manager

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POST DATE 9/16/2016
END DATE 10/19/2016

Global Partners LP Waltham, MA

Waltham, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



* The Operational Support Unit - Manager is responsible for account set up, daily support of all supply and sales & marketing business units, and serving as the primary liaison between new/existing customers issues and other Global Partners departments.


* Support daily business activities of all supply, sales and marketing business units.

* Proactively manage customer set up s and account updates.

* Manage and administer customer set up process for new and existing customers.

* Ensure that new customer setups have all the necessary Tax certificates, EFT information, loading Pin numbers and instructions. Verify that the Tax and Credit departments receive the required information.

* Manage team that will serve as the Primary Contact for customer for day to day supply allocation, loading, and billing issues.

* Ensure customer service quality, efficiency, and accuracy with all transactions.

* Resolve customer complaints in a friendly and tactful manner.

* Research and resolve complex customer issues.

* Actively maintain customer agreements.

* Administer sales support through CRM platform insuring accounts are updated with most recent loading numbers.

* Establish lasting contacts at each supplier and develop influential relationships within set up teams.

* Implementation of Right Angle through back office support systems and groups.

* Create, maintain and enforce processes for customer set up, etc.

* Perform other duties as required.


* Bachelor s Degree preferred

* Excellent written and verbal communication skills

* Strong time management and organizational skills

* 8+ years experience in managerial role

* Industry experience required

* Familiar with Microsoft Office (especially Excel)

* Familiar with Right Angle, CRM Platforms, TABS, DTN preferred