Operations Analyst - Delivery Manager

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POST DATE 9/7/2016
END DATE 11/4/2016

SymphonyIRI Group Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


What will I do as an Operations Analyst - Delivery Manager*
As innovators in Big Data starting with POS, IRI is looking for someone who is responsible for all top client account deliverables, providing internal and external communication, leading meetings and issue resolutions, providing database and industry expertise, and consulting on delivery process. The Delivery Manager manages top client accounts, and supports Service Excellence initiatives for the client vertical that they support. Salary is negotiable and commensurate with experience.

What are the responsibilities of a Delivery Manager*
To be successful as a Delivery Manager you must possess and be able to:
- Lead top client account issue resolution and communicate resolutions and explanations were appropriate
- Prepare and present quarterly reviews of CIPs to each client with trends and action plans for improvement
- Manage capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support
- Manage new work requests, work order changes, and provide expertise where appropriate
- Manage all scheduled and ad hoc client deliverables
- Provide industry and category expertise
- Engage appropriate Operational Process group for process expertise
- Identify process improvement opportunities and best practice sharing
- Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback
- Consult and create custom hierarchies as needed for the client
- Manage cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced
- Facilitate new business and provide process input/expertise
- Investigate issues and support ILD
- Facilitate issue resolution for all downstream products and deliverables - Provide guidance to and mentorship for GOC Delivery and Production personnel

What are the qualifications*
- Outstanding verbal and written communication skills
- Excellent project management skills - Ability to lead internal teams, enforce compliance , and assure follow-through
- Possess process, product, and, industry knowledge
- Strong organizational skills
- Flexibility of work schedule to cover evening or weekend work where needed
- Bachelor s degree required; advanced degree a plus

About Us
As one of the original innovators in Big Data, IRI integrates the world s largest set of otherwise disconnected purchase, media, social, causal and loyalty data to help CPG, retail, over-the-counter health care and media companies grow their businesses. We combine this data with predictive analytics to uncover new consumer insights and integrate them on the most technologically-advanced, cloud-based visualization platform. Learn more about us here and on YouTube.

Our Benefits
We offer a comprehensive benefit package ({(} health, paid time off, 401({(} k), etc.) with additional unconventional offerings such as volunteer time off, flexible work arrangements, back-up child care, etc., along with the unrivaled benefit of working with our people - the best in the business.

Our Culture
We re thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new aha moments! by closely collaborating with our colleagues and developing competencies centered around the following values: Collaboration, Personal development, Executional excellence, Client growth, Innovation and creativity.

IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to Talent.Acquisition@iriworldwide.com and let us know the nature of your request and your contact information.