Operations Analyst (Health Information Management)
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POST DATE 9/16/2016
END DATE 12/30/2016
JOB DESCRIPTIONAs a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Under the general direction of the Manager of Health Information Services, the Operations Analyst works with management on workflow analysis and process redesign efforts for initiatives within the Health Information Management Departments sphere of interest.
In conjunction with Health Information Services managers and supervisors, the Analyst will assist with conducting research, investigating workflows and business procedures, and recommending changes. The Analyst will develop, generate, and review statistics, graphs, and numeric data to support analysis. Where there are deficiencies, s/he will suggest changes and prepare reports for department managers and supervisors.
In conjunction with other team members of the Business Services unit, s/he will develop/implement plans for changes to facilitate effective operations. In addition, the Operations Analyst will work to ensure that relevant compliance standards, regulations, policies and performance metrics are followed by conducting internal audits as requested.
PRINCIPAL DUTIES & RESPONSIBILITIES
Participates in Partners/MGH project work groups and committees as HIS subject matter expert (SME) or representative for projects with HIS impact.
Works on special projects within the department. Identifies workflow/system improvements and work with supervisor and operations team to enact change. Typical duties include planning, developing, implementing and evaluating internal department programs and projects, coordinating project activities, developing measurable project goals and objectives, and monitoring progress toward achievement.
Provides assistance to other units within the department for workflow assessment and process improvement. Provides communication, analytical, and problem-solving expertise to assist in implementing new business process solutions.
Works with colleagues to organize and set up new reviews/analysis. Creates ad-hoc reports either in source system or via data export into database/spreadsheet. This includes any import functions, query building and report formatting required to deliver the desired results.
Serves as a liaison for department management to the Data Analysts within the Business Services Unit. Assists with collecting requirements for reporting and application development. Facilitates the translation of business requirements into functional specifications for programming by the data analysts.
Helps with testing applications based on established department use cases.
Participates as project team member (in various roles) for a variety of initiatives related to Health Information Management within Partners and at various clinical sites
Performs other duties as needed.
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Bachelors Degree in Health Information Management, IS, Business, Communication, or related field is required.
Minimum of 2 years experience working on projects or process improvement efforts, required.
Experience in Health Information Management or in the administrative/business/clinical area of healthcare preferred.
SKILLS, ABILITIES, AND COMPETENCIES
Effective communicator with strong written and verbal presentation skills
Reliable, detail oriented & works well independently
Strong interpersonal & negotiation skills
Strong problem-solving and creative thinking skills
Critical /analytical thinking skills
Strong project management skills with the ability to prioritize multiple projects
Ability to work cooperatively and communicate effectively with groups at various professional levels
Ability to understand the work environment and competing priorities in conjunction with developing and meeting goals
Strong MS office skills required, including Excel, PowerPoint, Access, & Visio
Understanding of statistical analysis & report writing. SQL query writing, preferred. Some understanding of application design process and structure
Knowledge of the medical record, the patient care process and HIS operations. Familiarity with medical terminology preferred
Understanding or demonstrated ability to interpret healthcare regulatory requirements and hospital policy
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.