Operations Manager

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POST DATE 9/14/2016
END DATE 10/14/2016

Candlewood Suites Birmingham, AL

Birmingham, AL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


SUMMARY: Manages hotel operations and supervises housekeeping staff, front office and maintenance functions. Assures operations are according to Candlewood System Standards. ESSENTIAL FUNCTIONS 1. Supervises front office, housekeeping and maintenance team members. 2. Reviews daily front office procedures and assures proper transmission of all necessary information to the Home Office. 3. Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to system standards. 4. Responsible for proper administration of keys. 5. Responsible for knowing hotel emergency procedures. 6. Manages inventory and assists General Manager with budget control. 7. Inspects suites daily. 8. Interviews and hires front office, housekeeping and maintenance team members. 9. Conducts employee discipline with regard to housekeeping, maintenance and front office personnel. 10. Ensures proper uniform standards are in place throughout departments. 11. Accommodates guest special requests. 12. Responsible for knowing area attractions and services in order to accommodate guests needs. 13. Responsible for knowing Candlewood services and amenities in order to accommodate guests needs. 14. Reviews room inventory with sales and assist in selling strategies to maximize room revenue. 15. Monitors tracking of leads and results. Follows up with DOS to ensure that leads are actively managed and followed up on. 16. Takes ownership of sales when GM or DOS is not available. 17. Assists GM in maintaining accounts. 18. Responsible for helping coach, train and motivate all members of the in-hotel team on their roles in the sales process. 19. Ensures team member attitudes of attentiveness in meeting guests needs. Oversees the daily operations of the hotel in the absence of the General Manager