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Operations Manager

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POST DATE 9/17/2016
END DATE 10/17/2016

MV Transportation Hanford, CA

Hanford, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


The Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities:

* Effectively manage on-time performance and driver availability.

* Effectively manage all call center functions.

* Effectively manage customer relations through both direct contact and outreach programs.

* Identify, select, train and mentor location staff.

* Effectively and frequently communicate with location staff and support team members.

* Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.

* Contributes to maintain the safety culture of the division.

* Maintain client contact routinely to meet or exceed expectations.

* Assist with conducting periodic departmental audits.

* Daily, weekly and monthly review of key operational metrics.

* Implement, promote and adhere to company policies and procedures.

* Participates in location labor and employee relations activities.

Talent Requirements:

* At least two (2) years of experience in a supervisory position.

* Experience in a paratransit position and have experience in scheduling and personnel management and training.

* Must be able to work independently and have strong written and verbal skills.

* Knowledge of the contractual obligations is a must to perform this job correctly and knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.

* Computer and financial skills required.

* Time management skills and HR skills.

* Experience working with a Fixed Route/Paratransit Operation.

* Working knowledge of MS Office.

* Strong analytical skills.

* Strong written and verbal communication skills.

* High degree of multi-tasking skills.

Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.