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POST DATE 8/31/2016
END DATE 10/25/2016
JOB DESCRIPTIONAbout Us:
EMCOR Facilities Services ( EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Operations Manager
Job Summary: Operations Manager is responsible for the training and safety of their Team. Managers coordinate, oversee, and evaluate the activities of the Mobile Technicians and Area Managers to ensure efficient support to the overall mission. Leads key initiatives in an assigned geographical territory to ensure the effective, efficient, and timely delivery and fulfillment of EFS s line of services and associated products to dispersed and varied customers. Managers provide solutions and support functions to our Clients and the Team on a territorial basis, which includes strategic planning, quality of work assessment, overall customer service, monitoring vendor services, maintaining budgets, and achieving cost efficiencies. Managers direct the support for our account teams to ensure proper service levels are achieved. Managers Provide leadership and motivation for all employees by communicating core beliefs to create a positive work environment through fairness and equality.
Essential Duties and Responsibilities:
Conducts weekly safety meetings and oversees the safety culture of the Team.
Requests purchase orders, and resolves invoicing issues as needed.
Works with Mobile Techs in the development for vendor/supplier relationships. Works with Procurement /Purchasing to on-board new vendors and develop bids for subcontracted services.
Reviews/Approves P-Card Logs, Timesheets, Open Work Order Reports, PTO Requests and coordinates additional support as needed. Submits timely and accurate expense reports in accordance with company guidelines.
Work with HR business partner for staffing needs, training, on-boarding new employees, employee development, and employee performance improvement. Oversees the annual performance reviews to establish goals and performance criteria ( KPIs) and measurement for all Mobile Technicians.
Makes or proposes operational and/or process adjustments to ensure budgets are met. Fully utilizes technology ( routing software, tablets, IPADs, handhelds, and company vehicles) to drive productivity and continuous improvement for service delivery to our customers. Develops a variety of client relationships, processes, and procedures. Works with Account Management to drive Key Performance Indicator results. Ensures new accounts are transitioned effectively and systematically into their territory.
As required, completes defined field inspections so as to incorporate feedback on supplier effectiveness and client satisfaction. Includes service inspections, subcontractor on-boarding/training and asset inspections.
Manages Mobile Technicians and Area Managers while maintaining working relationships with Property Managers and other Key Clients in assigned territories. Travels as needed to meet with Mobile Techs and key customers in order to train, ensure work quality and drive efficiencies. Develops and implements an effective Preventive Maintenance Program. Works closely with client( s) to ensure that the effects on operations are recognized, well planned and coordinated in a quality manner.
Bachelor s Degree ( BA) from four year college or university; or three to five years related experience and/or training; or an equivalent combination of education and experience.
Five to ten years mechanical experience, floor care experience including electrical, plumbing, carpentry required; or equivalent combination of training, education and experience. Three to five years of supervisory experience required.
Must possess a valid driver s license in good standing.
May be required to hold a specific licenses for HVAC, Electrical, Plumbing, and or Locksmith.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled