Operations Manager

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POST DATE 9/9/2016
END DATE 10/8/2016

Commune Hotels + Resorts San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Hotel Del Sol in the Marina District is searching for an experienced, driven, and detail-oriented individual to join our team as Front Office Manager The ideal candidate is a strong Front Office or Housekeeping Supervisor who is ready to continue growing as an operational leader. Are you ready for a fantastic opportunity that will help you practice flexibility, leadership, and the art of influencing others? Are you interested in playing a huge role in the bottom line while impacting the guest and team member experience? Then keep reading! We are an international hotel management company with a leading portfolio of transformative, boldly innovative boutique hotel and resort brands. We create the kind of distinct experiences that can transform your day, your trip, or even your life. Take a look at what we've created so far: tommie -- Located in the emerging neighborhoods of the world's gateway cities, tommie is a lifestyle hotel designed to unleash the potential of every interaction, every moment & every square foot. A forum for the youthful & open minded. Joie de Vivre -- Just like no one town is the same, no one JDV hotel is either. Each reflects the independent vibe of the neighborhood where it has laid down roots. Thompson Hotels -- A destination for those who have arrived, but are nowhere near finished. It is a boutique hotel for those who do not think small and a luxury hotel for those who know that downtime requires as much due diligence as uptime. Alila Hotels -- Commune also has an exciting, strategic alliance with Alila Hotels and Resorts, a leading Asian lifestyle hotel company. At Commune, we are passionate about our culture and proud to hire high performing individuals that are aligned with our purpose -- Creating Transformative Experiences that Inspire the Human Spirit. To succeed in this role: You model the Commune culture in every interaction and every relationship You possess excellent communication and leadership skills and are a strong, creative problem solver You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You can easily work independently to reach goals You love to focus on the details; ensuring that each component of the guest's experience is over and beyond expectations and personalized You have a passion for managing processes and people for maximizing results What you will be responsible for: Overseeing the daily operations of the front office and guest services. Implementing Hotel Revenue Management objectives across their managed portfolio, which encompass maximizing revenues and profit through rate and inventory management of all market segments at the hotels. Take an active role in each Hotel's pricing and distribution of inventory across various distribution channels, including electronic marketing, to maximize top line revenue. Support the portfolio in meeting / exceeding budgeted Occupancy, ADR and Revenue goals. Analyze trends in group and transient segments to include occupancy, rates and strategic sales goals (including setting group ceilings and target rates in conjunction with the sales and catering team).Managing and maintaining group and transient inventory controls including daily review/implementation of room and rate inventory controls across a defined portfolio of Hotels. Providing the hands-on support, training, and tools the team members may need Resolves guest complaints expeditiously, embodying the Spirit of Commune