Operations Manager

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POST DATE 9/17/2016
END DATE 10/17/2016

Amerilodge Hospitality Group Troy, MI

Company
Amerilodge Hospitality Group
Job Classification
Full Time
Company Ref #
hc.269421
AJE Ref #
576209137
Location
Troy, MI
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Provide day to day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Manage the day to day operations of the hotel while maintaining a forward looking perspective. Oversees all employees in the absence of department managers. Integration of front desk, retail, housekeeping, and food and beverage departments into a successful efficient operation. Meet and exceeds guest expectations by using leadership skills, customer services standards, and staff training to create an outstanding guest experience. Develop a quality team through successful planning and recruiting of employees. Determine training requirements and ensure all team members are adequately trained. Construct efficient work schedules following all Labor Management processes. Assist in the preparation of the budget, understanding budget targets and monitor profitability of all department using reporting tools. Implement and evaluate policies and procedures for the successful operation of the department. Respond guest complaints and create action plans around them so they do not continue to occur. Ensure that all reservations are entered correctly into the system and that the property is prepared for guests' stay. Respond to inquiries and solve a wide variety of problems. Participate in the development of pricing and promotional stategies including implementing and monitoring staff sales incentives. Create a culture of teamwork, communication and positive, can-do attitude. Develop and maintain quality assurance programs for housekeeping. Develop a high performing team through successful planning, coaching and recruiting of employees. Ensure proper communication to front line associates regarding all relevant information. Maintain confidentiality and a professional demeanor during guest and employee situations.