Operations Specialist

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POST DATE 8/12/2016
END DATE 11/9/2016

WEX, inc. Fargo, ND

Company
WEX, inc.
Job Classification
Full Time
Company Ref #
160000I8
Location
Fargo, ND
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
575863300

JOB DESCRIPTION

OPERATIONS SPECIALIST



JOB SUMMARY



The WEX Health Operations Specialist is responsible for processing/reconciling contributions and plan setup/closing of Flexible Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for processing enrollment files and assisting with maintaining employer and consumer accounts.



RESPONSIBILITIES

* Create, update and maintain employer plans

* Meet Service Level Agreements for completing setup of Employer plans

* Ensure setup of plans with a high degree of accuracy

* Process plan changes

* Process closures of accounts

* Process contributions, transfer requests and account closures

* Work internal service requests for accounts

* Work through various tasks in OnBase queues

* Work through tasks in OnBase double check queues

* Monitor team mailbox

* Process daily accounting duties by deadline

* Process check files

* Reconciliation of accounts

* Handle Void/Reissue requests

* Work stale check processes

* Review current process for improvement opportunities

* Work with the Service Teams to develop new procedures

* Document and train team on new procedures

* Communicate changes to the various Service Center teams

* Fraud Monitoring

* Knowledge of suspicious and fraudulent activities within the WEX Health Cloud platform

* Assist in implementation of proactive measures to prevent fraud

* Reporting to clients on Fraud Monitoring activities

* Other duties as assigned

* Computer proficiency required

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Benefit experience preferred

*

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Overview

WEX Inc. (formerly Wright Express Corporation) is a leading provider of corporate card payment solutions. From our roots as a pioneer in fleet card payments in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions. Our focus is on providing exceptional payment security and control across a spectrum of payment sectors while delivering an exceptional experience so that our customers – whether large or small – can operate smoothly, securely and profitably. WEX currently operates its business in two segments: Fleet Payment Solutions and Other Payment Solutions. The Fleet Payment Solutions segment provides customers with fleet vehicle payment processing services specifically designed for the needs of commercial and government fleets. Our fleet products are based upon proprietary technology with closed-loop networks with wide site acceptance in the United States, Canada and Australia. The Other Payment Solutions segment, which is comprised of our virtual and paycard products, provides customers with payment processing solutions for their corporate purchasing and transaction monitoring needs. We have operations in North and South America, Europe, Australia and New Zealand, and our strategic relationships include three of the largest United States-based online travel agencies. Our U.S. operations include WEX Inc., Fleet One, WEX Bank, rapid! PayCard, and Pacifi c Pride. Our international operations include Wright Express Australia, Wright Express New Zealand and CorporatePay Limited, located in England. We also hold a majority equity position in UNIK S.A., a Brazil-based company. WEX and its subsidiaries employ more than 1,400 associates. WEX has been publicly traded since February 16, 2005 and is listed on the New York Stock Exchange under the ticker symbol “WEX.”

Company Size:
1,001-5,000 Employees
Industry
Financial Services
Founded:
1983
Social Media:
Headquarters:
97 Darling Ave
South Portland, ME 04106

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