Operations Specialist

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POST DATE 8/12/2016
END DATE 11/9/2016

WEX, inc. Fargo, ND

WEX, inc.
Fargo, ND
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)




The WEX Health Operations Specialist is responsible for processing/reconciling contributions and plan setup/closing of Flexible Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for processing enrollment files and assisting with maintaining employer and consumer accounts.


* Create, update and maintain employer plans

* Meet Service Level Agreements for completing setup of Employer plans

* Ensure setup of plans with a high degree of accuracy

* Process plan changes

* Process closures of accounts

* Process contributions, transfer requests and account closures

* Work internal service requests for accounts

* Work through various tasks in OnBase queues

* Work through tasks in OnBase double check queues

* Monitor team mailbox

* Process daily accounting duties by deadline

* Process check files

* Reconciliation of accounts

* Handle Void/Reissue requests

* Work stale check processes

* Review current process for improvement opportunities

* Work with the Service Teams to develop new procedures

* Document and train team on new procedures

* Communicate changes to the various Service Center teams

* Fraud Monitoring

* Knowledge of suspicious and fraudulent activities within the WEX Health Cloud platform

* Assist in implementation of proactive measures to prevent fraud

* Reporting to clients on Fraud Monitoring activities

* Other duties as assigned

* Computer proficiency required

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Benefit experience preferred




WEX Inc. (formerly Wright Express Corporation) is a leading provider of corporate card payment solutions. From our roots as a pioneer in fleet card payments in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions. Our focus is on providing exceptional payment security and control across a spectrum of payment sectors while delivering an exceptional experience so that our customers – whether large or small – can operate smoothly, securely and profitably. WEX currently operates its business in two segments: Fleet Payment Solutions and Other Payment Solutions. The Fleet Payment Solutions segment provides customers with fleet vehicle payment processing services specifically designed for the needs of commercial and government fleets. Our fleet products are based upon proprietary technology with closed-loop networks with wide site acceptance in the United States, Canada and Australia. The Other Payment Solutions segment, which is compr

Company Size:
1,001-5,000 Employees
Financial Services
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97 Darling Ave
South Portland, ME 04106

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