Operations Specialist

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POST DATE 8/12/2016
END DATE 11/9/2016

WEX, inc. Fargo, ND

Company
WEX, inc.
Job Classification
Full Time
Company Ref #
160000I8
AJE Ref #
575863300
Location
Fargo, ND
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
OPERATIONS SPECIALIST



JOB SUMMARY



The WEX Health Operations Specialist is responsible for processing/reconciling contributions and plan setup/closing of Flexible Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for processing enrollment files and assisting with maintaining employer and consumer accounts.



RESPONSIBILITIES

* Create, update and maintain employer plans

* Meet Service Level Agreements for completing setup of Employer plans

* Ensure setup of plans with a high degree of accuracy

* Process plan changes

* Process closures of accounts

* Process contributions, transfer requests and account closures

* Work internal service requests for accounts

* Work through various tasks in OnBase queues

* Work through tasks in OnBase double check queues

* Monitor team mailbox

* Process daily accounting duties by deadline

* Process check files

* Reconciliation of accounts

* Handle Void/Reissue requests

* Work stale check processes

* Review current process for improvement opportunities

* Work with the Service Teams to develop new procedures

* Document and train team on new procedures

* Communicate changes to the various Service Center teams

* Fraud Monitoring

* Knowledge of suspicious and fraudulent activities within the WEX Health Cloud platform

* Assist in implementation of proactive measures to prevent fraud

* Reporting to clients on Fraud Monitoring activities

* Other duties as assigned

* Computer proficiency required

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Benefit experience preferred

*

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY