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Operations Specialist

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POST DATE 8/23/2016
END DATE 10/20/2016

Cubic Corporation Hanover, MD

Company
Cubic Corporation
Job Classification
Full Time
Company Ref #
REQ#2603
AJE Ref #
575959290
Location
Hanover, MD
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
COMPANY:

3054 TeraLogics LLC

COMPANY DETAILS:

The Operations Tier/Level II Technician is responsible for performing Tier II application, network, equipment and systems oversight for an emerging DoD and IC communications system. Primary tasks include hands on application, network and systems management, administration, and advanced architecture troubleshooting as part of a team of contract and government engineering professionals. The candidate will be responsible for assisting Tier I personnel in solving basic technical problems, resolving issues directly with DoD community customers, investigating issues, and elevating as necessary to the Tier III technical support group. In addition, tasks may include software repair and the application of various diagnostic tools and testing. The candidate should hold a successful track record supporting DoD network and communications systems, with experience solving problems and advancing requirements within a 24x7 environment. Applicants selected must possess a Secret clearance.

JOB DETAILS:

* Support a large scale full motion video architecture and proactively respond to and fix issues with the application portal and networking backbone

* Provide internal and external customers with responsive, concise and accurate status or service updates, issues and risks

* Interact in a technical team environment with software, network and systems engineers

* Identify, document, track and escalate issues to the Tier III support group as necessary

* Utilize network related protocols and services as well as LAN/WAN implementation and troubleshooting

* Provide assistance with large scale system and architecture implementation and operational support

* Diagnosis of system issues and fault isolation

* Support a global full motion video applications and proactively responding to and fixing issues with the portal and networking backbone

* Provide internal and external customers with responsive, concise and accurate status or service updates, issues and risks

* Interact and lead a technical team environment with software, network and systems engineers

* Identify, document, track and escalate issues to the Tier III support group as necessary

* Analyze and troubleshoot LAN/WAN issues across consistent set of network related protocols and services

* Diagnose system issues and fault isolation

EXPERIENCE/SKILLS:

* A minimum of 3 year s experience with web based technologies, Linux/Unix operating systems and generating DB queries

* Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls

* Must have demonstrated rigorous troubleshooting skills on a large scale information system, including prioritizing and documenting system faults and repair actions

* Multi-disciplined and flexible to support both software or hardware based solutions

* Preferable to have DoD experience in a Network Operations Center or technical operations role

* Familiarity with DISA, the DISN and VI editor highly desired

* Strong communication and customer service

* Availability for non-regular business hours/shift work typical to a 24x7 environment

* Understanding of Information Assurance and security requirements as it applies to the Department of Defense (IA controls, DIACAP, VMS, etc.) a plus

* A 35T or 33W MOS from the military is a plus

* Familiarity with DISA, the DISN and VI editor highly desired

* Strong communication and customer service

* Understanding of Information Assurance and security requirements as it applies to the

* A current DoD Secret Clearance