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Operations Supervisor - AMR of Washington, DC
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Job Title: Operations Supervisor FLSA Status: Exempt (Minimum 40 hours weekly)
Reports to: Operations Manager BU Code: Salary Code 30
Department Title: Operations Location: Washington, DC
The Washington, DC operation of American Medical Response provides non-emergency ambulance transportation between medical facilities and emergency event medical services. The Operations Supervisor oversees daily ambulance service operations including deployment planning, scheduling of EMTs and Paramedics, enforcement of policies and procedures, investigating service exceptions, and ensuring equipment is well maintained and is operationally ready. At times, the Operations Supervisor provides direct patient care to facilitate the prompt delivery of service.
* Have a high school diploma or equivalent (GED). Bachelor's degree preferred.
* The ability to supervise a field staff of EMTs and Paramedics.
* Knowledge and experience in ambulance service operations in a non-emergency transportation environment.
* A minimum of one year of experience as an Emergency Medical Technician performaing patient care activities in both basic life support and advance life support environments. Three years of experience preferred.
* Current Nation Registry EMT or Paramedic certification.
* Experience in operating an ambulance with a driving record that is in compliance with current internal standards.
* Have expertise in Microsoft Office software applications.
* Have effective oral, written and interpersonal communications skills.
* Be highly organized and able to plan out implementation of projects.
* Must type 25 wpm.
Applicants must possess knowledge of:
* AMR's Vision and Core Values
* The geography of Washington, DC and surrounding areas
Applicants must possess the ability to:
* Supervise and direct staff effectively including performing activities such as personnel selection, performance evaluation, mentoring, coaching, and administering corrective actions when needed.
* To work in a stressful, fast paced environments.
* Solve problems with available resources and manage competing priorities.
* Act as a liaison with patients, customers, vendors, and regulatory agencies.
* Complete and submit reports and written documentation in accordance with deadlines.
* Reconcile and review Patient Care Reports and other field paperwork daily and completely.
* Understand the concepts and practices of Complete Quality Improvement and Quality Assurance.
* Troubleshoot equipment and be able to complete basic repairs where appropriate.
* Ensure consistent and fair treatment of employees.
* Act as a role model in behavior that is demonstrative of AMR's Vision and Guiding Principles.