Operations Supervisor Chicago Hyatt Place/Downtown - The Loop WHY OTO? Committed to excellence in both hotel development and management, OTO Development leads the lodging industry with a robust portfolio (and pipeline) of upscale select-service hotels with Hilton, Hyatt and Marriott brands. Further defined by entrepreneurial leadership, a skilled team of professionals, and the relentless pursuit of improvement, OTO excels in responsible growth and award-winning service. A highly rewarding workplace, OTO is currently in its fourth consecutive year as one of Inc. 5000s fastest-growing companies in the U.S. GROWTH STRATEGY OTO's mission is to create long-lasting value for each property we build, each community we touch, and each individual we recruit. The investment we make in each employee is reflected in our strong belief in promotion from within. Continuing education & career development opportunities are prevalent; our company culture is one of integrity, respect, and hard work. Specific Responsibilities Include: Responsible for assisting the General Manager and leading the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards. This includes the assessment of staff and property by walking the site and managing the employees on a continual basis through the day. Will be held accountable for hiring associates, managing performance, communicating feedback, administering discipline and training the employees as they perform their jobs. The Operations Supervisor is responsible for the total site in the absence of the general manager. Successful coaching and training will ensure the site operates to high standards and achieves great results. Further, each employee will know their job and how to successfully perform.