Outbound Sales Representative - Cox Business

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POST DATE 9/18/2016
END DATE 11/9/2016

Cox Corporate Services, Inc. Phoenix, AZ

Phoenix, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Description The Outbound Sales Representative, CB promotes, sells, and retains commercial business solutions for voice, data and video. Target customers include small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).

Based on revenue targets assigned, sells bundled telephony, data and video products to existing/new commercial business customers via telephone, internet or email. May include inbound and outbound calling
Renews, retains, and up-sells existing commercial business customers
Understands communication needs of business customers to determine appropriate solution
Develops and maintains relationships with customers
Sells within the product pricing and campaign structure authorized.
Work with support personnel to determine appropriate solutions where necessary. Serves as main point of contact with customer ensuring customer satisfaction through the entire sales cycle
Remains current on technical information regarding Cox's products and services as well as the competitive landscape
Maintains consultative sales and negotiation skills through ongoing training and development
Enters sales opportunities into sales database
Forwards ROI assessments to appropriate manager when required
CB Coordinators
Serve as the customer point of contact for support of the CB project from initial sale through installation and billing (CB Coordinator Is support smaller/less complex projects in general while CB Coordinators IIs support larger/more complex projects)
Provide process and regulatory knowledge as needed during the pre-sale phase to help ensure the details of the order package are fully defined and captured and that necessary paperwork is completed
Contacts business customers and schedules installations, maintains communication regarding installation, and obtains additional customer information as needed to ensure that HFC installations and orders are accurately set up and coordinated
Determines serviceability of a customer location and trouble shoots workflow delays to help ensure customer s services are delivered on time
Conducts methods and procedure, order content and customer information analysis
Performs quality control checks on all orders and project content, including validation of DTW & other provision information
Enter customer order data and billing information into ICOMS and OPTIX in an accurate and timely manner


Typical Training/Experience

High school diploma, GED or relevant work experience
Technical certification or Associates degree may be preferred
5 or more years of experience in related area of responsibility

Bachelor s Degree
Call Center experience
B2B sales experience with quotas
Success Factors
Listening Skills
Sales and Communication Skills
Ability to maintain activity levels/multi-task
Attention to detail/Follow-up
Flexibility to adjust to change
Proven track record of successful sales results against a quota


From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.

Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.

Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Organization:Cox Communications, Inc.
Primary Location:US-AZ-Phoenix-20401 N. 29th Avenue

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-

Unposting Date:Ongoing


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit CoxCSRReport.com.

Company Size:
5,001-10,000 Employees
Social Media:
6305 Peachtree Dunwoody Rd
Atlanta, GA 30328

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