Outlets Manager

Begin Your Career with Omni Hotels and Resorts! The Omni
br Charlotte Hotel is currently seeking an experienced
br hospitality professional to join our leadership team as
br our Outlets Manager.
br
br Responsibilities Include:
br * This position is responsible for the delivery of 4
br diamond service in our newly renovated TRADE Restaurant
br amp; Bar, Room Service and Pool Bar.
br * Oversees a staff of approximately 25 associates with
br the support of a Director of Food amp; Beverage and 2
br supervisors.
br *Maintains food | beverage standards and a consistent
br guest experience as documented by Medallia and ability
br to execute all Omni Hotels facility standards and
br guidelines.
br *To ensure a smooth, efficient, and economic operation
br in Outlets. To specify and purchase supplies, and record
br all data pertaining to the Outlets.
br *To maintain a highly motivated and trained staff that
br continually strives for excellence in service.
br *Constantly monitor and control all labor cost for
br Outlet departments, achieving targeted payroll.
br *To maintain Outlets turnover at an acceptable level.
br *Close coordination and communication with other
br internal departments.
br *Monitor all guest requests to ensure they are met
br within the prescribed time limits.
br *Inspect and tour all outlets areas several times daily,
br ensuring that they are clean, inviting, and project a
br 4-Diamond4-Star quality.
br *Other duties as assigned by Food and Beverage Director.
br *Be actively engaged with our guests and all hotel
br associates
br *Encourage staff to create unique, personalized WOW
br moments at every opportunity