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Outside Coordinator-Dealer Services

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POST DATE 8/17/2016
END DATE 10/23/2016

Cox Corporate Services, Inc. Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



Job Scope

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

* Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

* Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

* Educates dealers on all Manheim products and services

* Investigates, troubleshoots, and resolves customer problems and issues

* Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

* Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

* Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

* Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

* Follow- up as necessary

* Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

* Review vehicles in sale line up, locate missing vehicles, and work with account


Education & Specialized Knowledge

* High School Diploma or equivalent required

* Effective communication (written and spoken) and interpersonal skills required

* Ability to work in a high performance, fast-paced team environment

* Computer skills, including ability use Internet and MS Office

* Ability to adapt to and work effectively within a constantly changing environment

* Excellent customer service and problem solving skills required

* Ability to sit or stand for prolonged periods of time

* Ability to perform repetitive tasks

* Manual dexterity

* 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.

* Experience in sales support role desired

Organization:Cox Automotive
Primary Location:US-TX-Dallas-5333 W Kiest Blvd

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-

Unposting Date:Ongoing


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 60,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit

Company Size:
5,001-10,000 Employees
Social Media:
6305 Peachtree Dunwoody Rd
Atlanta, GA 30328

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