Outside Sales: Retention Representative - Cox Business

Sells bundled telephony, data, and video products to current CB customers
Meets or exceeds corporate/regional sales goals
Responsible for developing and maintaining strategic account plans
Maintains relationships with customers
Understands the communication needs of business customers and provides solutions to meet those needs
Develops proposals and presentations for add-on products/services purchased by previously acquired CB customers
Delivers proposals to previously acquired customers
Works with Sales Engineer (or Data Sales Engineer) and/or Sales Support Team to determine appropriate solutions for complex customers
Ensures product pricing reflects pricing structures set at the corporate level
Performs ROI assessment to determine if a sale is profitable
Forwards ROI assessments, as appropriate, to Manager of Outside Sales (Small-Medium Accounts) for approval
Works with Order Entry Specialist to complete sales orders
Forwards win/loss reporting to the Manager of Inside/Retention Sales (Small-Medium Accounts)
Updates BID with all required customer information in a timely fashion
Responsible for processing customer disconnects
Responsible for processing Adds and Changes of existing customers
Responsible for retaining existing customers
Ensures customer satisfaction through sales cycle
Makes follow-up calls to customers to inform them of customer referral program
Remains current on technical information regarding Cox's telephony, data, and video products and offerings, Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training program
Bachelors degree and/or equivalent experience
2+ years experience in telephony, data, and video systems sales
Consultative selling experience
Ability to sell based on a cost-benefit analysis
Experience in the communications industry or at a major communications equipment vendor
Strong technical aptitude
Strong written and verbal communication skills
Strong negotiation, problem solving, and analytical skills
Strong people and relationship management skills
Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
Must have a clean driving record (for systems who use corporate cars) and be able to travel to customer locations within the system