Overnight In Room Dining Supervisor

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POST DATE 9/18/2016
END DATE 10/18/2016

East Miami Hotel Miami, FL

Miami, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Nature of the Job Basic Purpose & Objective of the Position The Overnight Supervisor is responsible to oversee In Room Dining & Restaurant Department to ensure prompt, efficient and professional service of food and beverages to Hotel guests in their rooms. Main Duties Customer Services * Delivers the brand promise and provides exceptional guest service in terms of food and beverage, hospitality and service standards at all times. * Provides excellent service to internal customers. * Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to the In Room Dining & Restaurant Manager. * Maintains positive guest and colleague interactions with good working relationships. Your Day-to-Day * Daily Line-ups * Directing Team members * Supervise, guide and direct Room Service team members. * Ensure the posting of schedules for all room service team members. * Computer Programs: Microsoft Office (Word, Excel, Power Point) * Inform and communicate to the Room Service team member's hotel functions and events * It is the Supervisor to assist in running consistently high operation standards, and utilization of marketing funds. It is also the supervisor responsibility to help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. * Oversee overall operations of In Room Dining / Room Service department. Ensure all standards are follow when delivering to hotel guests, residents and patrons Operational * Understand and respond to guests' needs and requests in a timely and professional manner. * Oversee and monitor food and beverage inventory and to ensure quality and profitability. * Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. * Establish and maintain consistent standards of the Room Service department. * Maintain an adequate inventory of all necessary supplies and equipment. * Communicate, on a regular basis, with the Manager to ensure efficient and professional service in the In Room Dining / Room Service department. * Coordinate with the Front Office department the delivery of guests amenities. * Oversee and monitor IRD order accuracy, IRD phone promptness and IRD delivery promptness. People Development * Supports Swire Hotels' cultural and people development implementations and characteristics. Other Duties Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with SWIRE rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Skills, Qualifications and Experience Requirements Specific experience we are seeking: High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience. Beverage experience preferred. Qualifications Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Prior experience required. Depending on the role degree may be required. Language Skills Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Demand While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled