Overnight Resident Concierge Company Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countriesFrom 10:00am - 5:00pm, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), Sheraton(R), Westin(R), Four Points(R) by Sheraton, W(R), Le Méridien(R), Aloft(R)and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law Location The St. Regis Bal Harbour Who We Are Extraordinary settings, discreet recognition and the highest expression of personalization are hallmarks of the St. Regis experience. What We Believe A culture motivated by the desire to fulfill each request in an authentic and meaningful way ensures a service standard beyond expectation. What We Offer We cultivate our talent through a positive approach that is both our legacy and our touchstone. Department Residents Job Description Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings. Process and notify residents of receipt of facsimiles, mail, messages, and packages. Assist residents in the sending of facsimiles, mail, messages, and packages. Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city. Address any problems and unusual situations; follow through until resolved. Maintain close communication with all departments. Requirements The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Thorough knowledge of the city and its attractions. Extensive knowledge of the hotel, its facilities and services. Education High school or equivalent education required. Bachelors Degree preferred. Experience Two to three years in a public contact position.