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P-Retail Associate Manager

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Canovanas, PR

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7265425
AJE Ref #
576154188
Location
Canovanas, PR
Job Type
Regular

JOB DESCRIPTION

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As America's Un-carrier, T-Mobile US, Inc. (NYSE:
TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.P-Retail Associate ManagerBasic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)Excellent communication including written and verbal skillsAbility to lead the sales associates and coach to deliver financial resultsUtilize T-Mobile Values to right fit the customer, deliver results and make business decisions when operating the storePrior customer service and sales experienceAbility to demonstrate sound intrapersonal skillsHigh School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Customer Responsible for infusing every stores Sales Representative with a passion for T-Mobiles Retail Mission by thoroughly orienting and grounding them to a standard of Delivering Customer Delight. Ensure that every need the customer has when coming into the store is met and that employee's build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. Effectively manage customer wait time. Keep current on products, services and promotions.Employee Supervise team members in serving customers. Assist in recruiting, maintaining and developing a team of effective sales employees in their store. Build skills and successes through continued coaching conversations. Lead an environment of recognition - celebrate individual and team success and best practices. Ensure store team and personal My Learning plans are current.Owner - Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits (CAM, Samson).T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law. .